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Frequently Asked Questions

Answers to the most important questions – yours.

  • Rates and Fleet Questions
    Q. What are Corporate Limousine's rates and how do they compare?
    A. Corporate Limousine offers competitive rates. Our airport transporation fares are all-inclusive (with the exception of gratuity unless requested). Hourly services are based on minimum time requirements and vary by vehicle. Costs are based on the time the car picks you up and drops you off at your destination.
    Q. What type of vehicles does Corporate Limousine offer?
  • Reservation Questions
    Q. Does Corporate Limousine offer online reservations through its Web site?
    A. Yes. Corporate Limousine offers real-time, online reservations through our Web site up to 24 hours in advance of the travel date. Users are able to create profiles, save itineraries, edit account information, and edit/cancel existing reservations. First, create an account profile and then you may begin making an online reservation.
    Q. How do I open an account with Corporate Limousine?
    A. Please click here to create an account profile or, give us a call at 952.967.8800, one of our customer care representatives would love to help.
    Q. How can I make a reservation with Corporate Limousine?
    A. Reservations with Corporate Limousine can be made in two ways: 1) By filling out an account profile, you may then create a reservation on our secure Web site. or, 2) give our curstomer care team a call at 952.967.8800.
    Q. So, I made an online reservation, what happens next?
    A. Once you have submitted an online reservation you will receive an e-mail letting you know whether or not your reservation was accepted by our system. PLEASE NOTE: this is not yet a confirmed reservation. Shortly thereafter, you will receive a confirmation that your reservation has been approved and is an actual order. If there were any issues with your reservation, you will be notified as well.
    Q. Can I change a reservation through the Corporate Limousine Service Web site?
    A. Yes, if you have an Account Profile set-up with us. Use your Login id and password to maintain and manage any reservation on your account.
    Q. I forgot my Login Id or Password. What do I do?
    A. Please click here, you may locate your account by entering your username, e-mail address or your account number. Your information will be sent to you via email momentarily. If you do not have access to e-mail, please call one of our customer care representatives at 952.967.8800.
    Q. What if I encounter difficulties using the Web site?
    A. Please contact customer care at 952.967.8800 for assistance.

    Q. How do I change or modify our account profile and/or corporate information?
    A. If you have an existing online account, you may login and edit your corporate information or, please contact our customer care department at 952.967-8800.
    Q. Is my personal or company information secure?
    A. All personal information is stored on our secure servers and is used for internal purposes only. Under no circumstances will we share your information with a third party.
    Q. Am I able to print my own online invoices?
    A. Yes. Our system allows you to view and print invoices for all completed trips.
  • Airport Service Questions
    Q. Does Corporate Limousine track all flights?
    A. Yes. Corporate Limousine utilizes a computerized flight tracking system allowing us to keep tabs on your flight. Should your flight be late or early, we will ensure that your chauffeur will be there.
    Q. How will we locate our chauffeur once our plane has landed in Minneapolis/St. Paul International?
    A. If you have selected a standard pick-up. Once your plane lands and you have picked up any checked bags, proceed down the escalator from baggage claim and follow the signs to the Limo/Taxi Staging area. Your chauffeur will meet you outside the pre-arranged limousine door. Meet and Greet; Your chauffeur will meet you in the baggage claim area for your flight. He or she will be holding a "Corporate Limousine" sign with your name on it. Your chauffeur will then assist you with your bags and escort you to your vehicle.
    Q. What if we cannot find our chauffeur at the airport?
    A. Please call our offices at 952.967.8800. Corporate Limousine stays in constant contact with our chauffeurs.
    Q. I am traveling to another city, what are the pick-up instructions for the airport that I am flying into?
    A. Once we have booked your ground transportation, we will e-mail you a standard confirmation which will include airport pick-up instructions for the city that you'll by flying to.
  • General Questions
    Q. I would like to book ground transportation for travel outside of the Twin Cities. How do I go about doing that?
    A. If you are booking transportation outside of the Twin Cities, please contact us by e-mail or telephone at 952.967.8800.
    Q. What forms of payment do you accept?
    A. Corporate Limousine accepts all major credit cards, either via telephone or on our secure Web site.
    Q. What is Corporate Limousine's cancellation policy?
    DEPOSITS & CANCELLATION POLICY.  All reservations are NON-refundable and cannot be cancelled without charge. WE REQUIRE PAYMENT IN FULL WITH THE RESERVATION.  The full fare will be charged even if the service is not completed at the request of the passenger. RENTAL CONTRACT:   1. All payments are NON refundable. 2. Black Tie Limousine is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. 3. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.  A fee of 250.00 for each carpet or seat burn.  A Sanitation fee is 250.00 for vomit or other difficult sanitation issues. Consumption of Alcohol by those underage and drug use of any kind is prohibited by law (For minors, all bags will be inspected by the driver and placed in the trunk). It is Illegal to stand through a limousine or bus sunroof. Smoking is not permitted in any of our vehicles. Any fines incurred as a direct result of actions by the client or his or her guests, will be the responsibility of the client. If there is blatant indiscretion on the part of the client(s)), the driver has the right to terminate the charter without refund. 5. Overtime pay will apply after the first 10 minutes of prearranged time described on the run sheet (the client’s elected drop-off time). 6. Black Tie Limousine is not to be held responsible for delays or, the termination of a trip caused by severe weather (i.e. unsafe road conditions, roadways not salted, accidents, etc.). 7. Black Tie is not responsible for articles left in the vehicle. 8. The full balance of the trip is to be paid to the driver when he arrives (if not paid in advance). 9. Vehicles cannot be loaded beyond seating capacity.
    Q. Does Corporate Limousine also provide services for weddings, proms and special events?
    A. Absolutely. Corporate Limousine/Black Tie Limousine serves both markets. To learn more about the leisure services we provide through our sister company, Black Tie Limousine.
    Q. What do I do if you didn't answer my question?
    A. Please, by all means, e-mail us or, give us a call at 952.967.8800 and we will respond promptly.
    Q. I have some commments or suggestions regarding your web site, where would you like them?
    A. We would love to hear your comments and suggestions and we appreciate our customers helping to make us better. After all, we want this web site to be as customer friendly as possible!!! Please call Tom Jenkins at 952.967.8800 or, e-mail Tom here.
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